Senior Sales Associate

Bob's Discount Furniture; Independence (MO); On-site; USD 40,000 - 65,000; Full time

Job summary

Bob’s Discount Furniture in Independence, MO is seeking a Senior Retail Guest Experience Specialist to guide customers through their shopping journey with honesty, enthusiasm, and expert product knowledge. This full-time, in-store role requires availability on evenings, weekends, and holidays, with a focus on leading showroom activities and delivering a personalized, service-centric experience.

You will mentor peers, drive sales, and uphold The Bob’s Way to ensure consistent satisfaction across

Qualifications

• Customer relationship building and needs-based selling.
• Team collaboration and peer leadership.
• Goal setting and self-motivation.
• Sales performance and product presentation.
• Conflict resolution and service recovery.

Responsibilities

• Lead by example on the showroom floor to drive sales.
• Ensure customer satisfaction and a service-centric experience.
• Mentor peers and promote The Bob’s Way.

Skills

Customer relationship

Needs-based selling

Team leadership

Sales presentation

Conflict resolution

Job description

Job Title

Senior Retail Guest Experience Specialist

Job Overview

As a Senior Retail Guest Experience Specialist at Bob’s Discount Furniture, you’ll serve as a trusted guide, helping customers navigate their shopping journey with honesty, enthusiasm, and expert product knowledge. In this advanced sales role, you’ll lead by example on the showroom floor—driving sales, ensuring customer satisfaction, and mentoring peers. You’ll embody The Bob’s Way while delivering a consistent, personalized, and service‑centric experience every step of the way. This is a full‑time, in‑store position requiring availability on evenings, weekends, and holidays.

What You’ll Bring to Bob’s

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by sales expertise, interpersonal excellence, leadership capability, and a deep commitment to customer satisfaction. If you’re an inspiring and motivated team player who’s passionate about helping others create beautiful spaces, you’ll thrive in this role.

Key Skills for Success

To excel in this role, you will need to demonstrate strengths in the following skill areas:

Core Competencies & Expertise

• Customer relationship building and needs‑based selling
• Team collaboration and peer leadership
• Goal setting and self‑motivation
• Sales performance and product presentation
• Conflict resolution and service recovery