Senior Restaurant Operations Leader

Papa Johns; Slater-Marietta (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Papa John's is seeking a General Manager for Corporate Restaurant Operations to oversee all functions of a Papa John's restaurant and drive profitability through strong leadership and sound decision‑making. You will plan, forecast, manage staff, ensure policy compliance, and maintain quality standards while adhering to federal, state and local laws.

As the leader, you’ll supervise Operations Managers, Managers, and Shift Leaders, ensuring excellent service and brand consistency across the

Responsibilities

• Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reports to address and correct areas of concern. Professionally and promptly respond to all customer concerns or issues. Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty. Oversee training and execution of quality standards.
• Oversee recruiting efforts to meet staffing needs and effective compliance with uniform and appearance standards. Establish and communicate performance expectations and conduct timely and effective performance reviews with direct reports. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop direct reports and build an atmosphere of teamwork, energy and fun, including the implementation of team member recognition programs to reward and retain high performing team members.
• Manage sales goals against budget and prior year by ensuring prompt and friendly customer service; monitor and execute plans to enhance/address deficiencies in sales trends such as ticket average and order frequency. Seek additional sales through traditional and non‑traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
• Manage profit goals against budget and prior year. Ensure food, labor and other controllable costs stay within budget, and correct deviations from the budget by accurately utilizing the FOCUS System. Develop and implement appropriate plans to resolve unfavorable trends and enhance profits. Execute administrative and cash management duties. Plan and manage adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss. Manage the company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure the restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary.

Job description

Papa John's is seeking a General Manager for Corporate Restaurant Operations to oversee all functions of a Papa John's restaurant and drive profitability through strong leadership and sound decision‑making. You will plan, forecast, manage staff, ensure policy compliance, and maintain quality standards while adhering to federal, state and local laws.

As the leader, you’ll supervise Operations Managers, Managers, and Shift Leaders, ensuring excellent service and brand consistency across the