Senior Restaurant Operations Leader

Universal Store; Broken Arrow (OK); On-site; USD 60,000 - 90,000; Full time

Job summary

The General Manager at IHOP directs the operation of an assigned unit, focusing on guest experience, staff leadership, and adherence to SOPs. This role requires balancing service quality with financial performance in a high-volume setting.

Key duties include training associates, maintaining food safety and compliance, and delivering on local marketing and guest satisfaction goals. Strong interpersonal skills and a commitment to safety are essential.

Qualifications

• Experience leading a high-volume restaurant.
• Strong knowledge of food safety and SOPs.
• Ability to manage financials and staffing.

Responsibilities

• Develop and maintain professional relationships with IHOP employees and guests.
• Implement training programs for hourly employees to improve operations and guest experience.
• Achieve annual financial, marketing, guest service, and HR objectives for the unit.

Skills

Leadership

Operations management

Guest service

Staff development

Education

High school diploma or GED

Tools

POS system

Job description

The General Manager at IHOP directs the operation of an assigned unit, focusing on guest experience, staff leadership, and adherence to SOPs. This role requires balancing service quality with financial performance in a high-volume setting.

Key duties include training associates, maintaining food safety and compliance, and delivering on local marketing and guest satisfaction goals. Strong interpersonal skills and a commitment to safety are essential.