Senior Restaurant Leader — Growth & Guest Experience

Dave & Buster's Inc.; Providence (RI); On-site; USD 68,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Long & Short‑m

Disability

Employee Assistance Program

Buster’s Legacy Fund (Supports team

401K matching plan

FREE food

FREE gameplay

Large leadership team = multiple...

FUN work environment

Grow your career!

Two FUN brands under one roof

Job summary

Dave & Buster’s Providence is seeking a Senior Manager to provide leadership and direction on strategic initiatives and operating standards across front- and back-of-house areas under the General Manager. The role requires extensive restaurant/hospitality experience and a track record of driving guest satisfaction.

You will oversee daily operations, analyze financials, and lead staff development while maintaining high service levels in a fast-paced environment.

Qualifications

• 21+ years of age
• 5+ years of Restaurant/Hospitality Experience
• Proficient in managing cost of goods sold and labor
• Strong business acumen
• Ability to lead a team to create a memorable guest experience
• The ability to work weekends, nights and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions

Responsibilities

• Promote positive team member relations, including effective delegation of managerial duties and fostering high staff morale
• Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets
• Ensure the execution of staff training programs
• Ensure staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience
• Deliver an unparalleled guest experience through the best combination of food, drinks, and games
• Maintain a safe and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to operating standards and procedures

Skills

Leadership

Budgeting

Operations management

Guest experience

Staff development

Team leadership

Job description

Dave & Buster’s Providence is seeking a Senior Manager to provide leadership and direction on strategic initiatives and operating standards across front- and back-of-house areas under the General Manager. The role requires extensive restaurant/hospitality experience and a track record of driving guest satisfaction.

You will oversee daily operations, analyze financials, and lead staff development while maintaining high service levels in a fast-paced environment.