Senior Operations Manager: Lead Guest Experience & Growth

Dave-; Tyler (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision

Long & Short-term Disability

Employee Assistance Program

401K matching

Free food

Free gameplay

Career growth

Two brands under one roof

Job summary

Dave & Buster’s Inc./Main Event Entertainment is seeking a Senior Manager to lead strategic initiatives across front- and back-of-house operations in a fast-paced entertainment-driven restaurant environment.

You will analyze financials, drive revenue, control costs, and ensure superb guest experiences while building a high-performing team. This role requires weekend/night/holiday availability and resilience in a dynamic setting.

Qualifications

• 21+ years of age.
• 5+ years of Restaurant/Hospitality Experience.
• Proficient in managing the cost of goods sold and labor.
• Strong business acumen.
• Ability to lead a team to create a memorable guest experience.
• The ability to work weekends, nights and holidays.
• Not afraid to work in a fast-paced, noisy environment with distracting conditions.

Responsibilities

• Promote positive team member relations, including effective delegation of managerial duties and fostering high staff morale.
• Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets.
• Ensure the execution of staff training programs.
• Ensure staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience.
• Deliver an unparalleled guest experience through the best combination of food, drinks, and games.
• Maintain a safe and secure environment for all guests and staff.
• Continuously improves operational execution through attention to detail and adherence to operating standards and procedures.

Skills

Restaurant experience

COGS management

Labor management

Leadership

Guest experience

Availability

Job description

Dave & Buster’s Inc./Main Event Entertainment is seeking a Senior Manager to lead strategic initiatives across front- and back-of-house operations in a fast-paced entertainment-driven restaurant environment.

You will analyze financials, drive revenue, control costs, and ensure superb guest experiences while building a high-performing team. This role requires weekend/night/holiday availability and resilience in a dynamic setting.