Operations Leader – Restaurant & Guest Experience

Dave & Buster's Inc.; West Nyack (NY); On-site; USD 66,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Long & Short‑n

Job summary

Dave & Buster's Inc. is seeking a Restaurant & Operations Manager to provide leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and guest experience.

You will develop hourly team members, demonstrate proactive leadership, and collaborate with the management team to recruit, hire, coach, and train staff while maintaining high-quality, timely results.

Qualifications

• 21+ years of age
• 2+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor; ability to lead a team to create a memorable guest experience
• True leadership capabilities
• Ability to work weekends, nights, and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions

Responsibilities

• Develop hourly team members to exceed guest’s expectations
• Demonstrate proactive leadership by ensuring positive staff and guest experiences through personal interactions
• Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and professional development
• Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results

Skills

Leadership

Team management

Guest experience

Communication

Staff development

Job description

Dave & Buster's Inc. is seeking a Restaurant & Operations Manager to provide leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and guest experience.

You will develop hourly team members, demonstrate proactive leadership, and collaborate with the management team to recruit, hire, coach, and train staff while maintaining high-quality, timely results.