Senior Restaurant & Guest Experience Leader

Dave & Buster's Inc.; Kansas City (KS); On-site; USD 61,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Long & Short‑m

Disability

Employee Assistance Program

401K matching plan

FREE food

FREE gameplay

Large leadership team = multiple staff

FUN work environment

Grow your career!

Double growth opportunities

Job summary

Dave & Buster's Inc. in Kansas City is seeking a Senior Manager to provide leadership, supervision and direction on strategic initiatives and operating standards under the guidance of the General Manager.

You will promote positive team relations, analyze financial reports, develop action plans to grow revenue and control costs, ensure staff training, and deliver an unparalleled guest experience through food, drinks and games.

Qualifications

• 21+ years of age.
• 5+ years of Restaurant/Hospitality Experience.
• Proficient in managing the cost of goods sold and labor.
• Strong business acumen.
• Ability to lead a team to create a memorable guest experience.
• The ability to work weekends, nights and holidays.
• Not afraid to work in a fast-paced, noisy environment with distracting conditions.

Responsibilities

• Promote positive team member relations, including effective delegation of managerial duties and fostering high staff morale.
• Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets.
• Ensure the execution of staff training programs.
• Ensure staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience.
• Deliver an unparalleled guest experience through the best combination of food, drinks, and games.
• Maintain a safe and secure environment for all guests and staff.
• Continuously improves operational execution through attention to detail and adherence to operating standards and procedures.

Job description

Dave & Buster's Inc. in Kansas City is seeking a Senior Manager to provide leadership, supervision and direction on strategic initiatives and operating standards under the guidance of the General Manager.

You will promote positive team relations, analyze financial reports, develop action plans to grow revenue and control costs, ensure staff training, and deliver an unparalleled guest experience through food, drinks and games.