Senior Manager, Guest Experience & Operations

Dave & Buster's; Dallas, Northern (TX, KY); Ibrido; USD 65.000 - 76.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Quarterly bonus

Health benefits

EAP

Legacy fund

401K match

Free food

Free gameplay

Growth opportunities

Fun work environment

Descrizione del lavoro

Dave & Buster's in Dallas is seeking a Senior Manager to provide leadership and direction on strategic initiatives and operating standards across front- and back-of-house areas under the General Manager. You will oversee staffing, training, budgets, and guest satisfaction in a fast-paced restaurant/entertainment environment.

You will analyze financials, drive revenue, manage costs, and mentor a team to deliver exceptional guest experiences while maintaining safety and operational standards

Competenze

• 21+ years of age.
• 5+ years of Restaurant/Hospitality experience.
• Proficient in managing COGS and labor.
• Strong business acumen.
• Ability to lead a team to create a memorable guest experience.
• Willing to work weekends, nights and holidays.

Mansioni

• Promote positive team relations with delegated managerial duties.
• Analyze financial reports and develop action plans to grow revenue and control costs.
• Ensure staff training programs are executed properly.
• Ensure staffing levels and management coverage meet business needs.
• Deliver an unparalleled guest experience through food, drinks, and games.
• Maintain a safe and secure environment for guests and staff.

Conoscenze

Leadership

Hospitality

Cost control

Team development

Guest service

Descrizione del lavoro

Dave & Buster's in Dallas is seeking a Senior Manager to provide leadership and direction on strategic initiatives and operating standards across front- and back-of-house areas under the General Manager. You will oversee staffing, training, budgets, and guest satisfaction in a fast-paced restaurant/entertainment environment.

You will analyze financials, drive revenue, manage costs, and mentor a team to deliver exceptional guest experiences while maintaining safety and operational standards