Senior Reprographics & Mail Operations Specialist

Rrdonnelley; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Employee discounts

Job summary

RRD in New York is seeking a Reprographic Associate to provide daily back office services including reprographics, mail, and intake functions for clients and teams. The role requires strong customer service, attention to detail, and ability to meet deadlines in a fast-paced environment.

The position offers a Monday–Friday schedule with a salary range described as $17.88–$24.28 per hour, plus potential overtime and benefits.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience, preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills.
• Good written and verbal communication skills.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability to elevate issues when needed.
• Must work well in a team environment.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Office services

Reprographics

Mail handling

Customer service

Communication

Attention to detail

Deadlines

Teamwork

Problem-solving

Multitasking

Education

High school diploma or equivalent

Tools

Mail equipment

Reprographics equipment

Job description

RRD in New York is seeking a Reprographic Associate to provide daily back office services including reprographics, mail, and intake functions for clients and teams. The role requires strong customer service, attention to detail, and ability to meet deadlines in a fast-paced environment.

The position offers a Monday–Friday schedule with a salary range described as $17.88–$24.28 per hour, plus potential overtime and benefits.