Back Office Services Specialist - Repro & Mail

RRD; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

RRD in New York is seeking an Office Services Support to provide daily back office services for our client and teams, including reprographics (copy) and mail services, with support for hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.

The role requires a high school diploma, at least 1 year of office services experience in a corporate environment, and proficiency with mail, phone, email, reprographics equipment.

Qualifications

• High school diploma or equivalent.
• 1+ year office services experience in a legal, banking, or large corporate environment.
• Proficient with mail, phone, email, digital reprographics and mail equipment.
• Strong customer service skills to build relationships.
• Good written and verbal communication skills.
• Ability to meet deadlines.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Office services

Customer service

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

Reprographics equipment

Mail equipment

Phone/Email systems

Job description

RRD in New York is seeking an Office Services Support to provide daily back office services for our client and teams, including reprographics (copy) and mail services, with support for hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.

The role requires a high school diploma, at least 1 year of office services experience in a corporate environment, and proficiency with mail, phone, email, reprographics equipment.