Senior Renewals Lead — Drive Retention & Growth

Salesforce, Inc.; New York (NY); Vor Ort; USD 71.000 - 114.000; Vollzeit

Zusammenfassung

Salesforce is seeking a Renewals Manager to own a portfolio of existing customers, maximizing retention through contract negotiations and expanding opportunities within current accounts. You will partner with cross-functional teams to deliver solutions aligned with customer needs and strategic objectives.

You’ll engage with executives, prepare pricing, and monitor renewal metrics to reduce churn and drive revenue growth across the NY area.

Qualifikationen

• 3+ years of proven work experience in renewals management, account management, or related roles.
• BA/BS in Business Administration, Sales or relevant field is required
• Demonstrated ability to communicate, present and influence stakeholders at all levels, including C-level
• Solid experience with CRM software (Salesforce) and CPQ tools
• Experience delivering client-focused solutions and strong communication skills

Aufgaben

• Own renewals by building and maintaining long-lasting client relationships
• Develop relationships with executives and stakeholders and prepare customer-facing pricing
• Respond to client queries and identify new business opportunities within existing accounts
• Collaborate with cross-functional teams to improve the customer experience
• Serve as lead point of contact for all account management matters
• Negotiate contracts and close agreements to maximize profits and minimize churn
• Ensure timely delivery of solutions aligned with customer needs
• Communicate progress of initiatives to stakeholders
• Forecast and track key account metrics and annual forecasts
• Prepare status reports on accounts
• Collaborate with sales to identify growth opportunities
• Assist with challenging client requests or escalations as needed

Kenntnisse

Salesforce CRM

CPQ tools

Stakeholder communication

Negotiation

Presentation skills

Ausbildung

BA/BS in Business Administration or Sales

Tools

Salesforce

CPQ tools

Jobbeschreibung

Salesforce is seeking a Renewals Manager to own a portfolio of existing customers, maximizing retention through contract negotiations and expanding opportunities within current accounts. You will partner with cross-functional teams to deliver solutions aligned with customer needs and strategic objectives.

You’ll engage with executives, prepare pricing, and monitor renewal metrics to reduce churn and drive revenue growth across the NY area.