Senior Renewal Sales Manager

Kapitus; New York (NY); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health Insurance

Tuition Reimbursement

401K with 25% match

Paid Time Off

Job summary

Kapitus seeks a Manager, Customer Retention Solutions to lead a renewal sales team in a remote/hybrid setting, with monthly in-office presence in the tri-state area. You will coach, hire, and align performance with executives, using Salesforce dashboards and policy SME inputs.

The role requires 3+ years in sales leadership, 4+ years managing people, and strong analytical, communication, and math skills. Competitive comp and comprehensive benefits are offered.

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and job experience.
• 3+ years of prior Sales Representative experience, ideally in Financial Services and/or consultative sales with demonstrable experience delivering
• 4+ years of people management and coaching experience
• Experience being a SME contributor for policies and procedures
• Experience driving metric and quality performance within a 30-day cycleExperience in performance management
• Excellent verbal, written, and interpersonal communication skills
• Excellent organization and time management skills
• Ability to deal with ambiguity and change
• Ability to perform in a high intensity environment
• Ability to compute business math
• Proficient in Microsoft Suite, CRM

Responsibilities

• Monitor, assess, and address the team’s customer approach and outreach through various sales tools, and in accordance with company policies and procedures
• Manage reporting system and financial information pipeline in salesforce with management team
• Review Dashboards and generate reports within salesforce and deliver findings to team members to align performance and accountability
• Act as a player/coach to maintain both individual and team sales unit and volume goals, including offsetting monthly department goals as required
• Contact, manage, and follow up with merchants’ requests, concerns, and needs in a timely fashion
• Act as escalation contact for team and merchants, as appropriate
• Maintain, grow, and build good rapport with key decision makers with client(s)
• Review, facilitate, and expedite renewal submissions and contract funding for individual and team sales
• Inspire and create a motivating environment through coaching, mentoring, and enablement
• Provide opportunities to participate in both formal and informal developmental activities
• Collaborate with team to build short- and long-term learning plans
• Encourage open, candid exchange of ideas, and respectful challenges to status quo
• Work with senior leaders and department head, to set expectations for all team members and hold employees accountable for results
• Define objectives, identify, and evaluate trends and options
• Promptly address performance issues, working with HR as appropriate
• Lead hiring, performance management, compensation, and evaluation of team members
• Collaborate with Kapitus leadership and HR to continually refine and modify career growth and succession plans to meet changing business needs
• Other tasks and duties, as required by management

Skills

Sales leadership

People management

CRM

Microsoft Suite

Salesforce

Communication

Forecasting

Education

Bachelor’s degree preferred or equivalent combination of education and job experience

Tools

Salesforce

CRM software

Microsoft Excel

Job description

Kapitus seeks a Manager, Customer Retention Solutions to lead a renewal sales team in a remote/hybrid setting, with monthly in-office presence in the tri-state area. You will coach, hire, and align performance with executives, using Salesforce dashboards and policy SME inputs.

The role requires 3+ years in sales leadership, 4+ years managing people, and strong analytical, communication, and math skills. Competitive comp and comprehensive benefits are offered.