Renewals / Senior Renewals Manager

Salesforce, Inc.; Illinois; On-site; USD 90,000 - 130,000; Full time

Job summary

Salesforce, Inc. is seeking a Renewals Manager to own a portfolio of existing customers, maximize retention, and drive contract renewals.

You will negotiate complex terms, present pricing to executives, and collaborate with cross-functional teams to ensure customer success and profitability. Ideal candidates have 3+ years in renewals or account management, strong communication skills, and solid experience with CRM software (Salesforce) and CPQ tools.

Qualifications

• 3+ years of renewals or account management experience.
• Experience communicating with executives/C-level stakeholders.
• Proven ability to negotiate contracts and reduce churn.

Responsibilities

• Own renewals for a portfolio of customers and maximize retention.
• Build relationships with customers and prepare pricing/Executive summaries.
• Liaise with internal teams to improve the customer experience and outcomes.
• Serve as lead contact for account management and contract negotiations.
• Forecast key account metrics and report on account status.
• Collaborate with Sales to identify and grow opportunities.

Skills

CRM experience

Account management

Negotiation

Presentation skills

Stakeholder management

Cross-functional collaboration

Education

BA/BS in Business Administration or related field

Tools

Salesforce CRM

CPQ tools

Job description

Job Category

Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

At Qualified by Salesforce, our Renewals Manager will strive to create long-term, trusting relationships with our customers. The Renewals Manager will own a portfolio of existing customers, prioritize maximizing customer retention through negotiating complex contracts and developing new business from existing customers. At Qualified, you are holding the keys to our annual renewal kingdom. You drive these existing relationships ensuring that we maintain thriving, happy customers while also navigating the moving pieces and complexities around startup contracts that also will cross over to massive Salesforce agreements through eventual M&A activities.

What You'll Be Doing:

• Owning our customer renewals by building and maintaining long-lasting client relationships
• Developing strong relationships with customers, connecting with key business executives and stakeholders and preparing customer facing presentations and pricing
• Answering client queries and identifying new business opportunities among existing customers
• Liaise with cross-functional internal teams to improve the entire customer experience
• Serve as the lead point of contact for all customer account management matters
• Negotiate contracts and close agreements to maximize profits and minimize customer churn
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities
• Assist with challenging client requests or issue escalations as needed

What We're Looking For:

• 3+ years of proven work experience as a Renewals Manager, Account Manager, or Key Account Manager.
• BA/BS degree in Business Administration, Sales or relevant field is required
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce) and CPQ tools
• Experience delivering client-focused solutions to customer needs
• You have a way with people, and are an excellent communicator
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication and negotiation skills in order to handle multiple tasks and clients at once

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see your Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence