Senior Renewals & Accounts Leader

Salesforce, Inc.; Chicago (IL); On-site; USD 71,000 - 114,000; Full time

Benefits offered by this job

Health insurance

401(k)

Job summary

Salesforce, Inc. in Chicago, IL is seeking a Renewals Manager to own a portfolio of existing customers, negotiate contracts, and maximize retention while navigating startup contract complexities.

You will build relationships with executives, prepare pricing, and partner with cross-functional teams to deliver exceptional customer experiences. The role emphasizes strong communication, negotiation, and data-driven account management.

Qualifications

• 3+ years in Renewals/Account management roles.
• BA/BS in Business Administration, Sales or relevant field.
• Strong ability to communicate, present and influence stakeholders at all levels.
• Experience with CRM software (Salesforce) and CPQ tools.

Responsibilities

• Own renewals by building and maintaining long-lasting client relationships.
• Develop relationships with executives and stakeholders; prepare pricing and presentations.
• Respond to client queries and identify opportunities within existing accounts.
• Liaise with cross-functional teams to improve the overall customer experience.
• Serve as lead contact for all account management matters.
• Negotiate contracts to maximize profits and minimize churn.
• Ensure timely delivery of solutions aligned to customer needs.
• Communicate monthly/quarterly progress to stakeholders.
• Forecast and track key account metrics and annual forecasts.
• Prepare status reports and collaborate with sales to grow opportunities.
• Assist with challenging client requests or escalations as needed.

Skills

Relationship mgmt

Negotiation

Presentation

Communication

Account management

Education

BA/BS in Business Administration, Sales or relevant field

Tools

Salesforce CRM

CPQ tools

Job description

Salesforce, Inc. in Chicago, IL is seeking a Renewals Manager to own a portfolio of existing customers, negotiate contracts, and maximize retention while navigating startup contract complexities.

You will build relationships with executives, prepare pricing, and partner with cross-functional teams to deliver exceptional customer experiences. The role emphasizes strong communication, negotiation, and data-driven account management.