Senior Renewal Lead for Strategic Accounts

Instructure, Inc.; United States; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Ownership program for full-time staff

Flexible work culture (remote, hybrid,

Generous time off and Dim the Lights

Wellness programs

Tuition reimbursement

Tech tools for success

Motivosity recognition

Inclusive culture

Job summary

Instructure is seeking a Senior Renewal Representative to own a broad renewal portfolio, focusing on strategic retention and growth across multiple products. You will partner with Customer Success Managers and Sales to optimize renewal outcomes, craft tailored quotes, and drive data-driven decisions using CRM tools.

The role emphasizes forecasting accuracy, negotiation leadership, and collaboration with product and marketing teams to communicate updates that could impact renewals.

Qualifications

• 3+ years in customer success, account management, or renewal management.
• Proven ability to grow relationships with high-value accounts.
• Strong negotiation and data-driven renewal strategies.
• Experience with CRM systems (Salesforce, Gainsight, Clari).
• Bachelor's degree preferred.

Responsibilities

• Manage a diverse portfolio of renewal accounts, including medium and large-scale contracts, to ensure timely and accurate renewals.
• Develop and execute tailored renewal strategies to maximize retention and expansion opportunities.
• Collaborate with CSMs and Sales to align on account strategies and health.
• Create, deliver, and manage complex renewal quotes aligned to usage data.
• Conduct renewal forecasting and provide updates on progress and risks.
• Lead renewal negotiations, including pricing discussions and contract adjustments.
• Act as SME on quoting tools and CRM best practices to improve data integrity and efficiency.
• Collaborate with Product and Marketing on updates that affect renewals.
• Track and report renewal performance metrics to identify trends and improve processes.

Skills

Renewals

Negotiation

Account management

Data analysis

Cross-functional collaboration

Travel flexibility

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Clari

Job description

Instructure is seeking a Senior Renewal Representative to own a broad renewal portfolio, focusing on strategic retention and growth across multiple products. You will partner with Customer Success Managers and Sales to optimize renewal outcomes, craft tailored quotes, and drive data-driven decisions using CRM tools.

The role emphasizes forecasting accuracy, negotiation leadership, and collaboration with product and marketing teams to communicate updates that could impact renewals.