Renewals Growth Leader (Remote, EST)

Tines; North Township (IN); Remote; USD 150,000 - 170,000; Full time

Job summary

Tines is seeking a Manager, Renewals to lead a high-performing Renewals team responsible for executing renewals across our customer base. You will own renewal performance, forecasting accuracy, commercial execution, and team development, partnering with Customer Success, Sales, and Revenue Operations to protect and grow ARR.

You will drive scalable renewal motions, establish playbooks, and build a data-driven culture focused on customer value and risk management while maintaining strong

Qualifications

• 7+ years of experience in SaaS, enterprise software, Customer Success, Account Management, Renewals, Sales, or similar.
• 3+ years of people leadership experience coaching and developing teams.
• Experience owning or managing a meaningful recurring revenue portfolio.

Responsibilities

• Lead and develop a team of Renewal Managers to drive customer and business outcomes.
• Own renewal performance with accountability for gross revenue retention and renewal timing.
• Establish and maintain a consistent renewal forecast with visibility into risk and outcomes.
• Guide Renewal Managers through complex negotiations including pricing and terms.
• Ensure renewal engagement begins early with necessary context and insights.
• Partner with Customer Success to align ownership of outcomes and renewal execution.
• Collaborate with Sales to identify expansion opportunities during renewal cycles.
• Work with Revenue Operations to improve forecasting, CRM workflows, dashboards, and automation.
• Develop scalable renewal motions across high-touch, mid-touch, and digital approaches.
• Establish renewal playbooks, timelines, and escalation paths.
• Set KPIs to measure renewal effectiveness and portfolio health.
• Recruit, onboard, and retain renewal talent as the business scales.

Skills

Leadership

Renewals

Forecasting

SaaS metrics

Collaboration

Communication

Negotiation

Data analysis

Cross-functional influence

Operational discipline

Job description

Tines is seeking a Manager, Renewals to lead a high-performing Renewals team responsible for executing renewals across our customer base. You will own renewal performance, forecasting accuracy, commercial execution, and team development, partnering with Customer Success, Sales, and Revenue Operations to protect and grow ARR.

You will drive scalable renewal motions, establish playbooks, and build a data-driven culture focused on customer value and risk management while maintaining strong