Remote Renewals Manager — Lead Growth & Forecasts

Tines; United States; Remote; USD 150,000 - 170,000; Full time

Job summary

Tines is seeking a strategic Renewal Manager leader in the United States to build and scale a high-performing Renewals team. You will own renewal performance, forecast accuracy, and commercial execution across a diverse customer base, partnering with Customer Success, Sales, and Revenue Ops to drive retention and expansion.

You will establish renewal playbooks, coach teams through complex negotiations, and develop scalable renewal motions to support growth.

Qualifications

• 7+ years of experience in SaaS, enterprise software, Customer Success, Account Management, Renewals, Sales, or a similar commercial customer-facing environment.
• 3+ years of people leadership experience, with a track record of coaching and developing high-performing teams.
• Experience owning or managing a meaningful recurring revenue portfolio and delivering against retention or renewal targets.
• Strong understanding of SaaS metrics including ARR, Gross Revenue Retention, Net Revenue Retention, churn, contraction, renewal rate, and expansion.
• Experience building and managing renewal forecasts with operational rigor and predictability.
• Strong commercial judgment and experience navigating pricing, negotiation, procurement, contracting, and customer objections.
• Ability to coach teams through complex commercial situations while balancing customer relationships, revenue protection, and long-term value.
• Experience working closely with Customer Success and Sales teams to coordinate customer strategy and commercial outcomes.
• Strong analytical skills and the ability to use data to identify trends and diagnose performance.
• Track record of improving workflows, automation, or systems to increase efficiency.
• Strong cross-functional leadership and ability to influence Revenue Operations, Sales, Customer Success, Finance, Legal, and executives.
• Excellent communication skills for both detailed commercial discussions and executive conversations.

Responsibilities

• Lead and develop a team of Renewal Managers to drive strong renewal outcomes.
• Own renewal performance across the portfolio, including Gross Revenue Retention, renewal rate, churn and contraction, and on-time renewal execution.
• Establish and maintain a consistent renewal forecast with clear visibility into timing and risk.
• Guide Renewal Managers through complex negotiations involving pricing, contract terms, multi-year agreements, and procurement.
• Ensure Renewal Managers have the necessary context, risk signals, and value insights to execute renewals effectively.
• Partner with Customer Success to align ownership between outcomes and renewal execution; renewals leads commercial activity.
• Coordinate expansion opportunities with Sales and Account Management during renewal cycles.
• Collaborate with Revenue Operations to improve renewal forecasting, CRM workflows, dashboards, automation, and reporting.
• Develop scalable renewal motions across high-touch, mid-touch, and digital approaches.
• Establish renewal playbooks, timelines, escalation paths, handoffs, and operating cadences.
• Define metrics to measure renewal effectiveness (GRR, logo retention, forecast accuracy, cycle time, etc.).
• Recruit, onboard, and retain renewal talent as the organization scales.

Skills

SaaS

People leadership

Forecasting

Commercial judgment

Negotiation

Cross-functional collaboration

Data analysis

Job description

Tines is seeking a strategic Renewal Manager leader in the United States to build and scale a high-performing Renewals team. You will own renewal performance, forecast accuracy, and commercial execution across a diverse customer base, partnering with Customer Success, Sales, and Revenue Ops to drive retention and expansion.

You will establish renewal playbooks, coach teams through complex negotiations, and develop scalable renewal motions to support growth.