Senior Renewal Strategist - Remote Growth & Retention

OpenKrill; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Ownership program

Flexible work culture: remote, hybrid,

Job summary

Instructure is seeking a Senior Renewal Representative to manage a broad portfolio of renewal accounts and lead high-value, multi-product renewals. You will collaborate with CSMs and Sales to align strategies, create renewal quotes, and forecast renewal outcomes with accuracy.

This role emphasizes data-driven decision-making and strong negotiation skills. With a focus on retention and expansion, you will partner with Product and Marketing to communicate updates that impact renewals, while

Qualifications

• Minimum of 3 years in customer success, account management, or renewal roles.
• Proven ability to manage high-value accounts and grow relationships.
• Strong negotiation skills for complex discussions to drive outcomes.
• Analytical thinker who uses usage data to drive renewal strategies.
• Proficient with Salesforce, Gainsight, and Clari.
• Willingness to travel a few times per year.
• Bachelor's degree preferred.

Responsibilities

• Manage a diverse portfolio of renewal accounts, including medium and large contracts, for timely renewals.
• Develop and execute renewal strategies to maximize retention and identify expansion opportunities.
• Collaborate with Customer Success Managers (CSMs) and Sales Representatives to align on account strategies and customer health.
• Create, deliver, and manage renewal quotes aligned with needs and usage data.
• Conduct renewal forecasting with accuracy and provide updates on progress and risks.
• Lead renewal negotiations, including objections, pricing discussions, and contract adjustments.
• Serve as SME on quoting tools and CRM best practices, driving data integrity and efficiency.
• Collaborate with Product and Marketing teams to communicate product updates that affect renewals.
• Track and report on renewal performance metrics to identify trends and improvements.

Skills

Customer success

Account management

Renewal management

Negotiation

Analytical thinking

Process improvement

CRM proficiency

Travel flexibility

Education

Bachelor's degree preferred

Tools

Salesforce

Gainsight

Clari

Job description

Instructure is seeking a Senior Renewal Representative to manage a broad portfolio of renewal accounts and lead high-value, multi-product renewals. You will collaborate with CSMs and Sales to align strategies, create renewal quotes, and forecast renewal outcomes with accuracy.

This role emphasizes data-driven decision-making and strong negotiation skills. With a focus on retention and expansion, you will partner with Product and Marketing to communicate updates that impact renewals, while