Senior Renewals Manager, SaaS Growth & Strategy (Remote)

Kenyan Edu; Northern (KY); Remote; USD 150,000 - 170,000; Full time

Job summary

Tines is seeking a Manager, Renewals to lead a high-performing Renewal Managers team, owning renewal performance and forecasts across our customer base. You will drive early engagement, manage complex negotiations, and partner with Customer Success, Sales, and Revenue Ops to protect and grow recurring revenue.

The role is remote and must be based in EST, offering a strategic, data-driven approach to renewals and cross-functional collaboration across the organization.

Qualifications

• 7+ years of experience in SaaS, enterprise software, Customer Success, Renewals, Sales, or similar.
• 3+ years of people leadership experience coaching and developing teams.
• Experience owning recurring revenue portfolios and meeting retention/renewal targets.
• Strong understanding of SaaS metrics (ARR, GRR, NRR, churn, renewal rate).

Responsibilities

• Lead and develop a team of Renewal Managers to drive renewals and customer outcomes.
• Own renewal performance including GRR, renewal rate, churn, and on-time renewal execution.
• Establish renewal forecast with visibility into timing, risk, and expected outcomes.
• Guide negotiations on pricing, contract terms, and multi-year agreements.
• Coordinate with Customer Success to align customer value and renewal execution.
• Collaborate with Sales, Account Management, and Revenue Operations to optimize expansion and forecasting.

Skills

SaaS/enterprise software

People leadership

Renewals experience

Forecasting & metrics

Pricing & negotiation

Cross-functional leadership

Data analysis

Executive communication

Job description

Tines is seeking a Manager, Renewals to lead a high-performing Renewal Managers team, owning renewal performance and forecasts across our customer base. You will drive early engagement, manage complex negotiations, and partner with Customer Success, Sales, and Revenue Ops to protect and grow recurring revenue.

The role is remote and must be based in EST, offering a strategic, data-driven approach to renewals and cross-functional collaboration across the organization.