Remote-First Renewal Team Lead

Payscale, Inc.; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Payscale, Inc. is seeking a Manager of Customer Renewals to lead a team responsible for renewal negotiations, retention metrics, and account stewardship. You will partner with Customer Success and Account Management to align value with terms and drive recurring revenue.

The role requires hands-on coaching, strategic planning, and proactive risk management to protect revenue and nurture long-term customer relationships.

Qualifications

• Experience leading renewal teams and driving churn reduction.
• Proven ability to coach and develop managers and teams.
• Strong negotiation and deal-closure capabilities.

Responsibilities

• Lead and develop Renewal Managers to achieve retention targets.
• Own renewal planning and customer engagement before contract expiration.
• Coach teams to address cancellations and protect revenue.
• Lead complex negotiations and coordinate internal partners.
• Ensure agreements and booking docs are accurate for renewals.

Skills

Leadership

Negotiation

Coaching

Forecasting

Job description

Payscale, Inc. is seeking a Manager of Customer Renewals to lead a team responsible for renewal negotiations, retention metrics, and account stewardship. You will partner with Customer Success and Account Management to align value with terms and drive recurring revenue.

The role requires hands-on coaching, strategic planning, and proactive risk management to protect revenue and nurture long-term customer relationships.