Senior Renewals Leader, NORAM Growth & Retention

Dynatrace; Detroit (MI); Ibrido; USD 125.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Unlimited personal time off

Employee stock purchase plan

Medical/dental benefits

401(k) plan

Descrizione del lavoro

Dynatrace seeks a Senior Manager, NORAM Renewals in Detroit to lead a high-performing renewals team, protect recurring revenue, and drive renewal strategy across renewals, sales, and customer success.

This role requires coaching, forecast discipline, and data-driven actions to improve retention, churn, and expansion, with a hybrid work model including 2–3 days in the Detroit office and strong cross-functional partnership.

Competenze

• Experience leading Renewals/Account Management at scale in a B2B SaaS environment.
• Strong ability to coach performance and develop talent in a high-volume renewal setting.
• Proven track record in forecasting and renewal risk management, with data-driven decision making.

Mansioni

• Own renewal performance for the assigned business including retention and on-time renewal execution.
• Lead, coach, and develop a team of Renewal Specialists; establish a high-performance culture.
• Maintain disciplined renewal forecast with visibility into performance, risk, and required actions.
• Identify opportunities to simplify, standardize, automate renewal processes and improve customer experience.
• Partner with Sales, Customer Success, Finance, and other functions on renewal strategies for complex deals.

Conoscenze

Leadership

Forecasting

Renewals management

Negotiation

Cross-functional collaboration

Strumenti

Salesforce

Descrizione del lavoro

Dynatrace seeks a Senior Manager, NORAM Renewals in Detroit to lead a high-performing renewals team, protect recurring revenue, and drive renewal strategy across renewals, sales, and customer success.

This role requires coaching, forecast discipline, and data-driven actions to improve retention, churn, and expansion, with a hybrid work model including 2–3 days in the Detroit office and strong cross-functional partnership.