Senior Renewals Manager — Remote (EST)

Tines; United States; Teletrabalho; USD 150 000 - 170 000; Tempo integral

Resumo da oferta

Tines is seeking a Manager, Renewals to lead a high-performing renewal team and protect and grow customer relationships across North America. This remote role requires EST-based placement and close collaboration with Customer Success, Sales, and Finance to drive predictable renewal outcomes.

You will own renewal performance, forecast accuracy, and commercial execution while shaping scalable renewal motions and playbooks for diverse customer segments. Target compensation is $150–170K OTE annually.

Qualificações

• 7+ years of experience in SaaS, enterprise software, Customer Success, Account Management, Renewals, Sales, or a similar commercial customer-facing environment.

Responsabilidades

• Lead and develop a team of Renewal Managers, providing coaching, commercial guidance, and clear direction to drive strong customer and business outcomes.
• Own renewal performance across the portfolio, with accountability for Gross Revenue Retention, renewal rate, churn and contraction outcomes, and on-time renewal execution.
• Establish and maintain a consistent renewal forecast, providing leadership with clear visibility into renewal timing, risk, expected outcomes, and areas requiring intervention.
• Guide Renewal Managers through complex customer negotiations involving pricing, contract terms, multi-year agreements, competitive pressure, procurement, and other commercial challenges.
• Ensure renewal engagement begins early and that Renewal Managers have the customer context, risk signals, value realization, and relationship insights required to execute effectively.
• Partner closely with Customer Success to ensure clear ownership between customer outcomes and commercial renewal execution, with CSMs focused on value, adoption, relationships, and risk mitigation while Renewals leads the commercial renewal process.
• Collaborate with Sales and Account Management to identify and coordinate expansion opportunities associated with renewal cycles while maintaining clear ownership across teams.
• Partner with Revenue Operations to improve renewal forecasting, CRM workflows, dashboards, automation, reporting, and operational discipline.
• Develop scalable renewal motions across customer segments, including high-touch, mid-touch, and digital or automated approaches where appropriate.
• Establish clear renewal playbooks, timelines, escalation paths, handoffs, and operating cadences that create consistency for customers and internal teams.
• Establish and manage metrics and KPIs that measure renewal effectiveness, including GRR, logo retention, forecast accuracy, renewal timing, cycle time, multi-year adoption, team productivity, and portfolio health.
• Recruit, onboard, develop, and retain strong commercial talent as the Renewals function and company continue to scale.

Conhecimentos

SaaS experience

People leadership

Renewals

Forecasting

Cross-functional collaboration

Data analytics

Negotiation

Descrição da oferta de emprego

Tines is seeking a Manager, Renewals to lead a high-performing renewal team and protect and grow customer relationships across North America. This remote role requires EST-based placement and close collaboration with Customer Success, Sales, and Finance to drive predictable renewal outcomes.

You will own renewal performance, forecast accuracy, and commercial execution while shaping scalable renewal motions and playbooks for diverse customer segments. Target compensation is $150–170K OTE annually.