Renewals Manager: Revenue Retention Lead

Copado; Chicago (IL); Vor Ort; USD 85.000 - 120.000; Vollzeit

Zusammenfassung

Copado is seeking a proactive Renewals Manager to own renewal outcomes for a North American customer portfolio. You will build strong relationships, understand objectives, and drive renewal conversations to closure while protecting recurring revenue.

You will manage a 120-day renewal forecast, identify risks, and collaborate with Sales and Customer Success to deliver value, negotiate terms, and ensure a positive customer experience.

Qualifikationen

• 3+ years of experience in SaaS renewals, account management, or a customer-facing revenue role.

Aufgaben

• Own Renewal Outcomes: Manage renewal opportunities from initial engagement through negotiation and closure, maximizing recurring revenue retention and minimizing churn.
• Engage Customers Proactively: Initiate and lead calls and discovery conversations to understand priorities, assess renewal intentions, uncover risks, and establish next steps.
• Reinforce Customer Value: Partner with Customer Success to connect Copado's capabilities to business objectives and justify continued investment.
• Manage Your Forecast: Own and manage a 120-day rolling renewal forecast with commitments, risks, and next steps.
• Identify and Mitigate Risk: Address potential churn, contraction, and renewal delays with mitigation plans and stakeholder engagement.
• Lead Commercial Negotiations: Prepare renewal proposals, negotiate pricing and terms, and navigate objections to reach mutually beneficial agreements.
• Build Customer Relationships: Develop relationships with stakeholders and economic buyers to support renewal decisions.
• Collaborate Cross-Functionally: Work with Sales, CS, Legal, and Finance to align renewal strategies and identify expansion opportunities.
• Maintain Operational Discipline: Keep CRM opportunities accurate with forecast status, renewal amounts, close dates, risks, and next steps.
• Drive Continuous Improvement: Share insights to strengthen engagement, renewal execution, and revenue predictability.

Kenntnisse

SaaS renewals

Account management

Customer-facing

Jobbeschreibung

Copado is seeking a proactive Renewals Manager to own renewal outcomes for a North American customer portfolio. You will build strong relationships, understand objectives, and drive renewal conversations to closure while protecting recurring revenue.

You will manage a 120-day renewal forecast, identify risks, and collaborate with Sales and Customer Success to deliver value, negotiate terms, and ensure a positive customer experience.