Senior Renewal Strategy Leader

Verint Systems; Northern (KY); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Verint Systems in Kentucky seeks a Sr. Renewals Manager to lead a team of Renewal Sales Managers, driving renewal performance, customer retention, and multi-year agreement penetration across the portfolio.

This frontline leadership role partners with Sales, Customer Success, Finance, Legal, Support, Operations, and Product to optimize renewal execution and revenue retention. You will coach and develop direct reports, manage Salesforce forecasting, and ensure accurate pipeline hygiene while

Qualifications

• Bachelor's Degree or equivalent work experience.
• 10+ years in software renewals, sales, customer success, or related role.
• 5+ years leading, coaching, or managing renewal professionals.
• Proven track record of revenue, retention, and recurring revenue objectives.
• Strong understanding of SaaS, cloud, subscription, and renewal models.
• Experience negotiating commercial agreements and managing complex relationships.
• Proficient with Microsoft Office and CRM platforms such as Salesforce.

Responsibilities

• Lead, coach, and develop Renewal Sales Managers to achieve renewal, retention, bookings objectives.
• Drive renewal strategy execution and adhere to renewal processes and timelines.
• Conduct pipeline reviews, forecast inspections, and performance coaching with reports.
• Ensure accurate Salesforce forecasting, pipeline hygiene, and risk visibility.
• Partner with account teams for renewal planning, retention, and escalated negotiations.
• Serve as escalation point for renewal-related issues across multiple functions.
• Identify renewal risks and develop retention strategies for at-risk opportunities.
• Drive cross-functional collaboration with Sales, Customer Success, Finance, Legal, and Product.

Skills

Leadership

Forecasting

Negotiation

Customer focus

Analytical skills

Communication

Cross-functional collaboration

Salesforce proficiency

Microsoft Office

Renewal strategy

Education

Bachelor's Degree or equivalent

Tools

Salesforce

Oracle ERP

CRM platforms

Job description

Verint Systems in Kentucky seeks a Sr. Renewals Manager to lead a team of Renewal Sales Managers, driving renewal performance, customer retention, and multi-year agreement penetration across the portfolio.

This frontline leadership role partners with Sales, Customer Success, Finance, Legal, Support, Operations, and Product to optimize renewal execution and revenue retention. You will coach and develop direct reports, manage Salesforce forecasting, and ensure accurate pipeline hygiene while