Senior Remote Support Engineer - MSP & Cybersecurity

Coretelligent, LLC.

United States

Remote

USD 95,000 - 105,000

Full time

28 hours ago

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Benefits offered by this job

Health

Dental

Vision

401k

Paid Parental Leave

Holiday Pay

Flexible Vacation & Sick Days

Learning and development

Remote-friendly

Job summary

Coretelligent, LLC. is seeking a Remote Support Engineer III to act as a senior technical contributor in our Remote Support group. You will own high‑impact incidents and lead advanced troubleshooting across client environments while ensuring uptime, security, and client confidence.

This role emphasizes knowledge sharing, documentation, and best‑practice guidance without people management duties. Ideal candidates have 5+ years of MSP remote support experience, strong Microsoft 365/AD skills, and

Qualifications

5+ years of remote IT support in an MSP or multi-tenant environment.
Advanced proficiency with Microsoft 365, Active Directory, Windows OS, VPNs, and endpoint support.
Strong networking knowledge: TCP/IP, DNS, DHCP, NAT, VLANs, routing/switching.

Responsibilities

Serve as a senior escalation point for complex incidents, leading advanced troubleshooting across multi-tenant environments.
Triage and resolve inbound client incidents via phone, email, and ticketing systems during assigned coverage.
Troubleshoot desktop, server, network, and application environments (VPN, VLANs, firewall, identity issues).
Own incidents end-to-end with prioritization, resolution, and SLA adherence.
Maintain and update enterprise systems including Microsoft 365, AD, endpoint infrastructure, and business apps.