Remote Support Engineer II (Fully Remote)

Coretelligent, LLC.; United States; Remote; USD 65,000 - 70,000; Full time

Benefits offered by this job

Flexible PTO

Health benefits

Paid parental leave

Job summary

Coretelligent, LLC. seeks a remote support engineer to deliver advanced help-desk services for client environments, serving as an escalation point and owning incidents end-to-end.

You will troubleshoot Microsoft 365, Entra ID, networking, and enterprise applications, while maintaining documentation and coordinating vendor escalations with a collaborative mindset.

Qualifications

• Experience in providing remote advanced support and owning incidents end-to-end.
• Ability to document, coordinate vendor escalations, and mentor junior engineers.

Responsibilities

• Provide advanced remote support for client environments as escalation point.
• Troubleshoot Microsoft 365, Entra ID, networking, and enterprise applications.
• Maintain documentation, coordinate vendor escalations, and mentor junior engineers.

Skills

Ownership & accountability

Strong communication

Tools

Microsoft 365

Entra ID

Networking

Enterprise applications

Job description

• Provide advanced remote support for client environments, serving as an escalation point.
• Deliver white-glove service with strong ownership and accountability.

What You'll Do:

• Troubleshoot Microsoft 365, Entra ID, networking, and enterprise applications.
• Maintain documentation, coordinate vendor escalations, and mentor junior engineers.

What We Offer:

• Annual salary range of $65,000-$70,000 plus bonus eligibility.
• Flexible PTO, health benefits, and paid parental leave.

Coretelligent provides managed IT, cybersecurity, cloud, and strategy services for growing, highly regulated organizations. The company emphasizes ownership, quality, and collaboration, with a modernized service delivery model.