Senior Remote Security Support Engineer

Unlimited Technology; United States; Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Life insurance

401 (k) w/company match 100% up to 3%

Paid time off

11 Paid Holidays

Company Equity after 1 year

Job summary

Unlimited Technology is seeking a Senior Remote Support Engineer III to resolve complex issues across security platforms and lead escalations for multi-site environments. You will mentor junior staff and collaborate with cross-functional teams to improve service delivery.

The role emphasizes advanced troubleshooting, proactive communication with customers, and adherence to cybersecurity best practices while supporting Shield agreements and enterprise-scale deployments in a fast-paced setting.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical field, or equivalent experience.
• 8+ years of technical experience in electronic security, systems integration, or technical support.
• Advanced manufacturer certification on primary supported platforms and broad technical proficiency.
• Ability to travel up to 20% and meet customer and site requirements.

Responsibilities

• Provide advanced remote technical support and resolve complex issues across integrated security systems.
• Serve as the escalation point for complex service issues and for junior engineers.
• Lead troubleshooting analyses, determine root cause, and guide stakeholders to resolution.
• Mentor engineers, review technical documentation, and support project teams as needed.
• Participate in on-call rotation and extended-hours coverage as the senior escalation resource.

Skills

Remote troubleshooting

Technical escalation

Mentoring

Customer communication

Education

Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field

Tools

Bluebeam

Microsoft Office

Job description

Unlimited Technology is seeking a Senior Remote Support Engineer III to resolve complex issues across security platforms and lead escalations for multi-site environments. You will mentor junior staff and collaborate with cross-functional teams to improve service delivery.

The role emphasizes advanced troubleshooting, proactive communication with customers, and adherence to cybersecurity best practices while supporting Shield agreements and enterprise-scale deployments in a fast-paced setting.