Remote Security Support Lead & Escalation Engineer

Unlimited Technology; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Unlimited Technology is a premier cyber and physical security specialty contractor delivering cutting-edge solutions. We are seeking an experienced Remote Support Engineer to act as the escalation point for Tier I–II staff, analyze complex issues, and guide troubleshooting across core enterprise platforms.

You will mentor junior engineers, help establish technical standards, and collaborate with field teams to ensure timely resolutions while maintaining cybersecurity and network best practices.

Qualifications

• 8+ years in electronic security or technical support.
• Advanced experience with enterprise platforms Genetec, Software House, Lenel, Milestone.
• Strong knowledge of networking, servers, databases, and cybersecurity practices.
• Up to 20% travel required.

Responsibilities

• Serve as the assigned technical escalation point for Remote Support Engineer I and II personnel.
• Analyze system architecture, configurations, logs, and network performance to determine root cause on complex issues.
• Provide timely, professional status updates to customers and set clear expectations on resolution.
• Coordinate with field technicians and internal teams to ensure efficient troubleshooting and resolution.
• Develop and recommend troubleshooting procedures, technical standards, and best practices.
• Mentor junior engineers and review technical documentation for accuracy.

Skills

Networking

Servers

Databases

Cybersecurity

Education

Bachelor's degree in Engineering, IT, or related field

Tools

Genetec

Software House

Lenel

Milestone

Job description

Unlimited Technology is a premier cyber and physical security specialty contractor delivering cutting-edge solutions. We are seeking an experienced Remote Support Engineer to act as the escalation point for Tier I–II staff, analyze complex issues, and guide troubleshooting across core enterprise platforms.

You will mentor junior engineers, help establish technical standards, and collaborate with field teams to ensure timely resolutions while maintaining cybersecurity and network best practices.