Senior Remote Property Claims Investigator

The Hanover Insurance Group; Philadelphia (Philadelphia County); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision, life, anddis

401K with company match

Tuition reimbursement

PTO

Company paid holidays

Flexible work arrangements

Job summary

The Hanover Insurance Group's Property Severity Claims team is seeking a Senior Technical Property Adjuster to independently manage highly complex field property service claims, including CAT responses, with travel on short notice.

This remote, full-time role involves field investigations and requires advanced investigation, evaluation, and negotiation skills to determine coverage, reserves, and settlement while mentoring junior adjusters and ensuring regulatory compliance.

Qualifications

• Bachelor’s degree preferred or equivalent experience; typically 8+ years in claims.
• Expert-level knowledge of property claims and CAT response.
• Fluent in Xactimate with Level 3 certification or ability to obtain.
• Strong knowledge of laws and regulations governing property claims.
• Excellent negotiation, analytical, and communication skills.

Responsibilities

• Independently investigate highly complex field property claims, including CAT responses.
• Lead investigations, assess coverage, and issue documentation.
• Collaborate with legal, underwriting, vendors, and agents to evaluate claims.
• Lead cross-functional meetings and communicate complex information clearly.
• Set reserves and authorize payments within authority.
• Mentor junior adjusters and support training.
• Maintain detailed claim records and ensure regulatory compliance.

Skills

Xactimate (Level 3)

Investigations

Negotiation

Communication

Travel readiness

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

The Hanover Insurance Group's Property Severity Claims team is seeking a Senior Technical Property Adjuster to independently manage highly complex field property service claims, including CAT responses, with travel on short notice.

This remote, full-time role involves field investigations and requires advanced investigation, evaluation, and negotiation skills to determine coverage, reserves, and settlement while mentoring junior adjusters and ensuring regulatory compliance.