Remote Senior Field Claims Adjuster - CAT Investigations

Hanover Insurance Group, Inc.; New Haven (CT); Remote; USD 90,000 - 120,000; Full time

Job summary

The Hanover Insurance Group, Inc. seeks a Senior Field Property Adjuster for the New Haven, CT territory. This remote, full-time role focuses on independently managing high-value field property claims, with travel as needed.

Candidates should have 5–10 years of adjusting experience, a Bachelor’s degree or equivalent, strong Xactimate skills, licenses, and a track record of accurate reserving, negotiation, and regulatory compliance. Mentoring teammates and collaborating with SIU may be required.

Qualifications

• Bachelor’s degree or equivalent experience with claim handling.
• Typically requires 5–10 years of adjusting experience.
• Must have and maintain appropriate state adjuster licenses, continuing education credits, and a valid driver’s license.
• Strong Xactimate proficiency, preferably Level II Certified.
• Strong knowledge of local geography, regulations, and public safety agencies, as well as the ability to build rapport with insureds and navigate the insurance and legal climate.
• Skilled in negotiation and developing strategies to influence outcomes.
• Demonstrates sound judgment and decision-making, including litigation and compliance matters.
• Communicates clearly and effectively in both verbal and written formats across a variety of situations.
• Selects appropriate communication channels and consistently demonstrates empathy toward all stakeholders.
• Highly organized with the ability to manage complex workflows and project work.
• Demonstrates strong time management and desk management skills.

Responsibilities

• Independently manage field property claims, including outside investigations and catastrophe (CAT) response.
• Lead thorough investigations, assess coverage, and issue documentation including reservation of rights and coverage letters.
• Escalate issues as needed and manage suspicious claims using advanced techniques; refer to SIU when needed.
• Identify and pursue subrogation opportunities and support recovery efforts.
• Maintain comprehensive claim records and prepare detailed reports; ensure regulatory and company compliance.
• Coordinate with internal and external stakeholders including legal, underwriting, vendors, and agents; may represent the company in mediations/arbitrations/trials.
• Mentor junior adjusters and contribute to training initiatives and best practices.

Skills

Adjusting experience

Negotiation

Communication

Regulatory knowledge

Travel readiness

Education

Bachelor’s degree or equivalent experience

Tools

Xactimate

Job description

The Hanover Insurance Group, Inc. seeks a Senior Field Property Adjuster for the New Haven, CT territory. This remote, full-time role focuses on independently managing high-value field property claims, with travel as needed.

Candidates should have 5–10 years of adjusting experience, a Bachelor’s degree or equivalent, strong Xactimate skills, licenses, and a track record of accurate reserving, negotiation, and regulatory compliance. Mentoring teammates and collaborating with SIU may be required.