Senior Remote Operations Supervisor - Commercial Lines

Insurance Office Of America, Inc.; Anthony (TX); À distance; USD 105 000 - 125 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid holidays & vacation

401K with employer match

Career growth opportunities

Work-life balance

Community service commitment

Résumé du poste

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead account management staff in a remote-capable role aligned with Florida-based operations. This position focuses on performance, process excellence, and client service, with opportunities to shape workflows and mentor team members.

Ideal candidates bring 10+ years in insurance brokerage or related roles, active licenses, and strong analytical and communication skills, with proficiency in MS Office; HS

Qualifications

• 10+ years of industry experience; or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsabilités

• Monitor productivity, efficiency, quality, and service standards.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Oversee policy administration, placement, and billing processes.
• Support renewals and new business execution.

Connaissances

Analytical skills

Problem solving

Decision making

Customer service

Communication

Multitasking

Formation

High School Diploma or equivalent

Outils

MS Office (Outlook, Word, Excel)

Description du poste

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead account management staff in a remote-capable role aligned with Florida-based operations. This position focuses on performance, process excellence, and client service, with opportunities to shape workflows and mentor team members.

Ideal candidates bring 10+ years in insurance brokerage or related roles, active licenses, and strong analytical and communication skills, with proficiency in MS Office; HS