Remote: Senior Government Contact Center Architect

Maximus; Trenton (NJ); Remote; USD 198,000 - 297,000; Full time

Benefits offered by this job

Remote work

Job summary

Maximus is seeking a Senior Principal Contact Center Solution Architect to lead end-to-end design of cloud, on-premises, and hybrid contact center solutions for large government programs. This remote role requires translating customer needs into integrated architectures and guiding cross-functional teams through complex modernization initiatives.

The ideal candidate brings extensive govt capture, proposal, estimation, and implementation experience, with a focus on security, resiliency, and

Qualifications

• Management and leadership experience in complex IT architectures.
• Experience translating customer needs into integrated solutions across lifecycle.
• Strong knowledge of contact center technologies, security, and cloud architectures.

Responsibilities

• Design scalable, extensible contact center solutions for government programs.
• Present technology solutions to stakeholders and customers as needed.
• Collaborate with cross-functional teams to ensure feasible implementations.

Skills

Leadership

Solution Architecture

Govt sector experience

RFI/RFP/RFQ handling

Cloud architecture

Education

Bachelor's degree in related field

Job description

Maximus is seeking a Senior Principal Contact Center Solution Architect to lead end-to-end design of cloud, on-premises, and hybrid contact center solutions for large government programs. This remote role requires translating customer needs into integrated architectures and guiding cross-functional teams through complex modernization initiatives.

The ideal candidate brings extensive govt capture, proposal, estimation, and implementation experience, with a focus on security, resiliency, and