Senior Remote Field Property Claims Adjuster

The Hanover Insurance Group; Atlanta (GA); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K with company match

Tuition reimbursement

PTO

Company paid holidays

Flexible work arrangements

Job summary

The Hanover Insurance Group is seeking a Senior Field Property Adjuster for the Atlanta, Georgia territory. This remote, full-time role involves independently managing mid-to-high value field property claims with travel on short notice.

You will lead investigations, assess coverage, set reserves, and coordinate with legal, underwriting, vendors, and agents. Advanced negotiation, regulatory compliance, and mentorship of junior staff are essential aspects of the role.

Responsibilities

• Independently manage field property claims, including those requiring outside field investigations and catastrophe (CAT) response.
• Lead thorough investigations, assess coverage, and issue documentation including reservation of rights and coverage letters.
• Identify and proactively pursue opportunities to transfer risk to appropriate entities for insureds and business partners.
• Maintain comprehensive claim records, ensuring proper documentation and regulatory compliance.
• Identify and assign subrogation potential; set up files to support recovery efforts.
• Ensure all claims activities comply with regulatory and company standards; support understanding regulatory obligations.
• Investigate and manage suspicious claims using advanced techniques; refer to SIU as needed; monitor fraud indicators and reporting obligations.
• Set reserves, authorize payments, and make financial decisions within authority; contribute to reserving accuracy.
• Coordinate with legal, underwriting, vendors, and agents; lead cross-functional meetings and communicate complex information clearly.
• Use analytics to identify trends, correct inconsistencies, and improve handling efficiency; protect PII.
• Maintain detailed reports summarizing findings and recommendations.
• Serve as a mentor to junior adjusters; support training and best practices documentation.
• Deliver empathetic, clear communication throughout the claims process; educate claimants and stakeholders on next steps.
• May represent the company in mediations, arbitrations, and trials.
• Must have and maintain state adjuster licenses, CE credits, and a valid driver’s license.

Job description

The Hanover Insurance Group is seeking a Senior Field Property Adjuster for the Atlanta, Georgia territory. This remote, full-time role involves independently managing mid-to-high value field property claims with travel on short notice.

You will lead investigations, assess coverage, set reserves, and coordinate with legal, underwriting, vendors, and agents. Advanced negotiation, regulatory compliance, and mentorship of junior staff are essential aspects of the role.