Senior Remote Enterprise Customer Success Manager

ServiceTitan, Inc.; Northern (KY); Hybrid; USD 87,000 - 139,000; Full time

Benefits offered by this job

Flexible time off

Medical/dental/vision benefits

FSA and HSA

401k match

Fertility support

Parental leave

Pet insurance

Telehealth

Job summary

ServiceTitan, Inc. is seeking a Customer Success Manager (Enterprise) for a US remote, full-time role. You will manage a portfolio of ~35 high-touch accounts, elevating product value through executive-level engagement and strategic problem solving.

You will build relationships, monitor usage data, and collaborate across teams to drive renewals, upsells, and customer success. Travel up to 15% nationwide is required.

Qualifications

• 4+ years of combined experience in account and/or project management in a customer-facing role.
• Ability to multi-task and manage multiple projects with strong attention to detail.
• Self-starter in an entrepreneurial, fast-paced environment with leadership and collaboration.
• Experience with project management and analyzing data sets.
• Strong communication and organizational skills; travel up to 15% nationwide.

Responsibilities

• Develop a portfolio of ~35 Enterprise accounts, high-touch with complex needs.
• Regularly reach out to accounts to gather usage data and identify valuable features.
• Build senior-level relationships and deliver a premium experience.
• Collaborate with customers to solve problems with out-of-the-box solutions to increase product value.
• Help improve customer experience in product and processes.
• Analyze user engagement data and report KPI insights.
• Organize customers into segments for upsell and cross-sell opportunities.
• Mentor and support new hires and non-Enterprise Success Team.

Skills

Account management

Project management

Customer facing

Multi-tasking

Data analysis

Job description

ServiceTitan, Inc. is seeking a Customer Success Manager (Enterprise) for a US remote, full-time role. You will manage a portfolio of ~35 high-touch accounts, elevating product value through executive-level engagement and strategic problem solving.

You will build relationships, monitor usage data, and collaborate across teams to drive renewals, upsells, and customer success. Travel up to 15% nationwide is required.