Strategic Enterprise Customer Success Manager

ServiceTitan; United States; On-site; USD 87,000 - 139,000; Full time

Benefits offered by this job

Flexible time off

Leadership training

Bonusly recognition

Health, dental, vision benefits

Parental leave

Fertility benefits

Pet insurance

Job summary

ServiceTitan is seeking an Enterprise Customer Success Manager to manage a portfolio of high-touch trades customers in North America. You will cultivate senior-level relationships, drive product value through strategic guidance, and collaborate across teams to optimize customer outcomes.

You will mentor new hires and contribute to the Enterprise Success Team while navigating a fast-paced, entrepreneurial environment with national travel of under 15%.

Qualifications

• 4+ years of account and/or project management experience in a customer-facing role.
• Ability to multi-task and manage multiple projects with attention to detail.
• Self-starter who thrives in a fast-paced, entrepreneurial environment and leads others.
• Experience analyzing data sets and deriving actionable insights.

Responsibilities

• Develop a portfolio of Enterprise accounts with high complexity.
• Regularly contact accounts to gather usage insights and coach on best practices.
• Build senior-level relationships and deliver a premium customer experience.
• Collaborate with customers to implement out-of-the-box solutions to increase product value.
• Identify opportunities to improve customer experience and product/process efficiency.
• Analyze user engagement data and report KPI insights.
• Segment customers for up-selling and cross-selling opportunities.
• Mentor new hires and contribute to the Enterprise Success Team.

Skills

Account management

Project management

Data analysis

Customer relationships

Communication

Multi-tasking

Travel (<15%)

Job description

ServiceTitan is seeking an Enterprise Customer Success Manager to manage a portfolio of high-touch trades customers in North America. You will cultivate senior-level relationships, drive product value through strategic guidance, and collaborate across teams to optimize customer outcomes.

You will mentor new hires and contribute to the Enterprise Success Team while navigating a fast-paced, entrepreneurial environment with national travel of under 15%.