Strategic Accounts Enterprise Success Engineer

Talentify; Glendale (CA); On-site; USD 105,000 - 168,000; Full time

Benefits offered by this job

Flextime & autonomous work

Health & wellness benefits

Parental leave & fertility support

Job summary

ServiceTitan is seeking a Customer Success Engineer, Strategic Accounts, to drive long‑term value for our largest customers. You will establish trusted partnerships with business and technical stakeholders, advise on configurations and integrations, and translate requirements into scalable solutions.

You will lead discovery sessions, coach teams, and collaborate with Product, Engineering, and Support to resolve issues and drive adoption across franchise networks and multi‑location enterprises.

Qualifications

• 5+ years in customer success engineering or related tech-facing role.
• Ability to learn complex software platforms quickly and explain tech to non-tech audiences.
• Experience with SaaS architecture, APIs, and data integrations; collaborate with engineering.

Responsibilities

• Develop trusted relationships with business and technical stakeholders across strategic accounts.
• Build deep understanding of each customer's business processes, technical environment, and objectives.
• Advise customers on product configuration, workflows, integrations, and best practices.
• Lead technical discovery sessions and translate requirements into scalable solutions.
• Coach and train corporate teams, franchise owners, and end users on product capabilities.
• Serve as a subject matter expert on custom features and configurations for strategic accounts.
• Partner with Product and Engineering to evaluate enhancement requests and communicate impact.
• Investigate complex product and workflow issues with Support and Engineering to drive resolution.
• Act as a technical escalation point for high‑impact customer support cases.
• Manage initiatives that increase product adoption and customer satisfaction.
• Analyze product usage data to identify trends and opportunities; report KPIs.
• Gather insights into how customers use ServiceTitan to identify value across services.
• Develop strategic business reviews and success plans that reinforce value.

Skills

Customer success engineering

Strategic accounts

Technical problem solving

APIs / SaaS architectures

Clear communication

Project management

Tools

APIs

Data integrations

Job description

ServiceTitan is seeking a Customer Success Engineer, Strategic Accounts, to drive long‑term value for our largest customers. You will establish trusted partnerships with business and technical stakeholders, advise on configurations and integrations, and translate requirements into scalable solutions.

You will lead discovery sessions, coach teams, and collaborate with Product, Engineering, and Support to resolve issues and drive adoption across franchise networks and multi‑location enterprises.