Senior Enterprise Customer Success Lead - Remote

ADP, Inc.; Utah; Híbrido; USD 105 000 - 125 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, dental and vision insurance

401(k) eligibility

Employee referral bonus plan

Paid sick leave

Paid vacation

Resumo da oferta

Sitemetric seeks a Senior Customer Success Manager to own strategic enterprise accounts in construction and data center sectors. You’ll manage onboarding, renewal, expansion, and adoption, engaging executive stakeholders and coordinating cross-functional teams to deliver value.

The role is enterprise-level, requires strong communication, a consultative approach, and travel up to 25% to site locations. Competitive base pay, comprehensive benefits, and growth opportunities are offered.

Qualificações

• 5+ years of enterprise B2B customer success or equivalent experience.
• Proven ability to renew contracts and drive expansion.
• Experience leading executive business reviews with C-level stakeholders.
• Excellent written and verbal communication and consultative selling skills.
• Ability to translate technical concepts into business value.

Responsabilidades

• Own strategic accounts and executive relationships across multiple sites.
• Lead onboarding, implementation, training, and adoption initiatives.
• Collaborate with sales, product, and engineering to align resources.
• Define account strategies and conduct QBRs and business reviews.
• Travel to customer sites up to 25% as needed.

Conhecimentos

Executive relationships

CRM proficiency

Communication skills

Problem solving

Travel willingness

Formação académica

Bachelor’s degree in Business/Engineering or related field

Ferramentas

CRM systems

Customer success platforms

Descrição da oferta de emprego

Sitemetric seeks a Senior Customer Success Manager to own strategic enterprise accounts in construction and data center sectors. You’ll manage onboarding, renewal, expansion, and adoption, engaging executive stakeholders and coordinating cross-functional teams to deliver value.

The role is enterprise-level, requires strong communication, a consultative approach, and travel up to 25% to site locations. Competitive base pay, comprehensive benefits, and growth opportunities are offered.