Strategic Accounts Customer Success Engineer
ServiceTitan, Inc.
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
ServiceTitan is seeking a Customer Success Engineer, Strategic Accounts, to drive the long-term success of its largest customers, including franchises and multi-location enterprises. You’ll build trusted partnerships with business and technical stakeholders, translating complex requirements into scalable technical solutions that improve adoption and value realization.
You’ll collaborate with Product, Engineering, and Support to resolve issues, coach teams, and report on KPIs.
Qualifications
- 5+ years in customer success engineering or related role.
- Experience with enterprise SaaS and technical account management.
- Ability to translate business needs into technical requirements.
- Strong cross-functional collaboration skills.
Responsibilities
- Develop trusted relationships with strategic accounts across business and technical stakeholders.
- Lead technical discovery sessions and translate requirements into scalable solutions.
- Coach and train corporate teams, franchise owners, and end users on product capabilities.
- Partner with Product and Engineering to evaluate enhancements and communicate impact.
- Analyze product usage data to identify trends and actionable opportunities.
Skills
Job description
ServiceTitan is seeking a Customer Success Engineer, Strategic Accounts, to drive the long-term success of its largest customers, including franchises and multi-location enterprises. You’ll build trusted partnerships with business and technical stakeholders, translating complex requirements into scalable technical solutions that improve adoption and value realization.
You’ll collaborate with Product, Engineering, and Support to resolve issues, coach teams, and report on KPIs.
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