Strategic Enterprise Customer Success Lead

ServiceTitan, Inc.; California (MO); Hybrid; USD 87,000 - 139,000; Full time

Benefits offered by this job

Flexible time off

Onboarding program

Leadership training for Titans

Bonusly rewards

Medical, dental, vision insurance

401k match

Fertility benefits up to $20k

Parental leave

Job summary

ServiceTitan, Inc. is seeking a Customer Success Manager (Enterprise) to manage a portfolio of ~35 high-touch enterprise accounts in North America. You will drive product value, coaching customers on best practices, and maintaining executive relationships to maximize revenue and retention.

Join a team that partners with the largest trades companies, delivering premium experiences and strategic solutions. Expect collaboration across product and services, with up to 15% travel nationwide.

Qualifications

• 4+ years in account and/or project management in customer-facing roles.
• Ability to multi-task with strong attention to detail.
• Self-starter who thrives in a fast-paced, entrepreneurial environment and can lead and motivate others.
• Experience analyzing data sets and providing actionable insights; travel up to 15% nationwide.

Responsibilities

• Develop a portfolio of ~35 Enterprise+ customer accounts with high-touch needs.
• Regularly reach out to accounts to gather product usage insights and coach on best practices.
• Build senior-level relationships and deliver a premium customer experience.
• Collaborate with customers to solve complex problems with proactive solutions.
• Identify opportunities to improve product value and processes for customers.
• Analyze engagement data and report KPI trends regularly.
• Segment customers for up-selling and cross-selling opportunities.
• Mentor and support new hires and non-Enterprise Success Team members.

Skills

Account management

Project management

Customer engagement

Data analysis

Executive relationships

Job description

ServiceTitan, Inc. is seeking a Customer Success Manager (Enterprise) to manage a portfolio of ~35 high-touch enterprise accounts in North America. You will drive product value, coaching customers on best practices, and maintaining executive relationships to maximize revenue and retention.

Join a team that partners with the largest trades companies, delivering premium experiences and strategic solutions. Expect collaboration across product and services, with up to 15% travel nationwide.