Senior Remote Digital Service Delivery Lead

Trane Italia; North Carolina; Remote; USD 75,000 - 156,000; Full time

Benefits offered by this job

Health insurance

401K match

Job summary

Trane Technologies seeks an accomplished Digital Fulfillment Leader to drive the technical fulfillment excellence of our digital service solutions. This senior, remote-based role blends strategic leadership with hands‑on execution, guiding regional teams, establishing standard work, and ensuring timely, high-quality customer outcomes.

The ideal candidate will lead cross-functional efforts, optimize processes, and push for innovation in analytics and verification services, while traveling up to

Qualifications

• Bachelor’s degree in Engineering, Business, Technology, or a related field (or equivalent experience).
• 10+ years of experience in technical fulfillment, project management, or an operations leadership role.
• Experience with cloud-based platforms and SaaS solutions.
• Proven ability to lead through influence in a matrixed organization.

Responsibilities

• Lead and coordinate the technical fulfillment strategy for Trane’s digital SaaS solutions with focus on customer success and timely execution.
• Develop, implement, and enforce standard work for onboarding, configuration, and ongoing operational oversight of all digital SaaS solutions.
• Establish and manage metrics to track fulfillment timelines against customer expectations and drive accountability.
• Oversee and accelerate execution of key deliverables like Real-Time Analytics (RTA) and M&V services.
• Act as primary escalation point for complex fulfillment issues, coordinating with product, technical, and regional teams.
• Champion adoption of advanced algorithm applications to maximize customer value and system performance.
• Engage regional fulfillment leaders to coach and support them in delivering high-quality customer experiences.

Skills

Technical leadership

Operational Excellence

Cloud platforms

SaaS experience

Education

Bachelor's degree in Engineering, Business, Technology, or related field

Tools

Trane Cloud

Job description

Trane Technologies seeks an accomplished Digital Fulfillment Leader to drive the technical fulfillment excellence of our digital service solutions. This senior, remote-based role blends strategic leadership with hands‑on execution, guiding regional teams, establishing standard work, and ensuring timely, high-quality customer outcomes.

The ideal candidate will lead cross-functional efforts, optimize processes, and push for innovation in analytics and verification services, while traveling up to