Digital Fulfillment Leader

Trane Italia; North Carolina; Remote; USD 75,000 - 156,000; Full time

Benefits offered by this job

Health insurance

401K match

Job summary

Trane Technologies seeks an accomplished Digital Fulfillment Leader to drive the technical fulfillment excellence of our digital service solutions. This senior, remote-based role blends strategic leadership with hands‑on execution, guiding regional teams, establishing standard work, and ensuring timely, high-quality customer outcomes.

The ideal candidate will lead cross-functional efforts, optimize processes, and push for innovation in analytics and verification services, while traveling up to

Qualifications

• Bachelor’s degree in Engineering, Business, Technology, or a related field (or equivalent experience).
• 10+ years of experience in technical fulfillment, project management, or an operations leadership role.
• Experience with cloud-based platforms and SaaS solutions.
• Proven ability to lead through influence in a matrixed organization.

Responsibilities

• Lead and coordinate the technical fulfillment strategy for Trane’s digital SaaS solutions with focus on customer success and timely execution.
• Develop, implement, and enforce standard work for onboarding, configuration, and ongoing operational oversight of all digital SaaS solutions.
• Establish and manage metrics to track fulfillment timelines against customer expectations and drive accountability.
• Oversee and accelerate execution of key deliverables like Real-Time Analytics (RTA) and M&V services.
• Act as primary escalation point for complex fulfillment issues, coordinating with product, technical, and regional teams.
• Champion adoption of advanced algorithm applications to maximize customer value and system performance.
• Engage regional fulfillment leaders to coach and support them in delivering high-quality customer experiences.

Skills

Technical leadership

Operational Excellence

Cloud platforms

SaaS experience

Education

Bachelor's degree in Engineering, Business, Technology, or related field

Tools

Trane Cloud

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it’s our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane®andThermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

About Us:

Trane is a leading provider of innovative digital solutions, dedicated to delivering outcome-based, scalable, and secure services tailored to the evolving needs of our clients. We drive technological advancement and exceptional service, enabling both our customers—and our teams—to achieve real impact in the marketplace.

Job Summary:

Trane Technologies is seeking an accomplished Digital Fulfillment Leader to drive the technical fulfillment excellence of our industry-leading Digital Service solutions. This senior, remote-based role is a unique blend of strategic leadership and hands‑on technical execution. The ideal candidate is a results‑oriented leader who will lead through influence, working closely with regional fulfillment teams to ensure customer success. You will be responsible for creating and implementing standard work, establishing systems of oversight and accountability, and aggressively driving the resolution of complex technical challenges. This role requires the ability to operate at a high strategic level while also being capable of diving deep into the technical details of Trane’s digital offerings.

Key Responsibilities

• Lead and coordinate the technical fulfillment strategy for Trane’s digital SaaS solutions, ensuring a primary focus on customer success and timely execution.
• Develop, implement, and enforce standard work for the onboarding, configuration, and ongoing operational oversight of all digital SaaS solutions to ensure quality and consistency.
• Establish and manage metrics to track fulfillment timelines against customer expectations, driving accountability and ensuring on-time delivery.
• Oversee and accelerate the execution of key customer deliverables, including Real-Time Analytics (RTA) and Measurement & Verification (M&V) services.
• Act as the primary escalation point for complex technical fulfillment issues, leading cross-functional resolution efforts by coordinating with Trane’s product, technical, and regional teams.
• Champion the adoption of advanced algorithm applications and analytics beyond standard implementations to maximize customer value and system performance.
• Engage with regional fulfillment leaders and their teams to enable, coach, and support them in delivering a consistent, high-quality customer experience.

Required Qualifications

• Bachelor’s degree in Engineering, Business, Technology, or a related field (or equivalent experience).
• 10+ years of experience in technical fulfillment, project management, or an operations leadership role.
• Demonstrated proficiency with Operational Excellence (Opex) methodologies (e.g., A3s, 9-Step Problem Solving, VSAs, RIEs, Lean).
• Strong technical expertise in building automation systems, particularly Trane controls.
• Experience with cloud-based platforms and SaaS solutions.
• Proven ability to lead through influence and drive results in a matrixed organization.
• Ability to travel up to 50%.

Preferred Qualifications

• Direct experience with Trane’s digital solution portfolio, including Trane Cloud.
• Familiarity with Measurement & Verification (M&V) tools and processes.
• Experience in ROI modeling and value-based selling strategies in a technical environment.
• Knowledge of energy management, sustainability goals, and digital transformation initiatives in building operations.

Key Competencies

• Drive for Results: Has a strong bias for action and a results-focused mindset. Relentlessly pursues objectives and holds others accountable for timelines and deliverables, even without direct authority.
• Influential Leadership: Able to inspire and guide teams that are not direct reports. Adept at building consensus and aligning cross-functional stakeholders toward a common goal.
• Process Improvement & Standardization: Demonstrates a commitment to operational excellence. Skilled at creating, documenting, and implementing standard work to drive consistency and efficiency.
• Strategic & Tactical Versatility: Can operate effectively at both a strategic level (designing systems, defining long-term plans) and a tactical level (digging into technical details, solving immediate problems).
• Technical Acumen & Problem Solving: Possesses deep technical knowledge of relevant systems and uses a structured, analytical approach to diagnose and resolve complex technical issues quickly and effectively.
• Adaptability & Resilience: Thrives in a fast-paced environment, effectively managing ambiguity and changing priorities while maintaining focus on critical outcomes.

Annual Base Salary Range or Hourly Base Pay Range:

$75,700.00 - $156,200.00

Compensation Type:

Salary

Incentive Eligible:

Yes

Sales Commission Eligible:

No

Disclaimer

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.