Senior Customer Success Strategist (Remote)

NUV Nuvolo Technologies Corp; Wellesley (MA); Remote; USD 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

Health insurance

401K match

Tuition assistance

Paid time off

Fertility coverage

Adoption assistance

Parental leave

Zusammenfassung

Trane Technologies is seeking a customer success leader to partner with our enterprise clients, delivering ROI across the full lifecycle and driving adoption of our climate solutions.

This remote role requires the ability to communicate business value to executives, manage cross-functional initiatives, and maintain strong client relationships while navigating complex IT and business needs. Travel 20-30% may be required.

Qualifikationen

• 8+ years of experience in consultative selling or customer success.
• Experience in consulting or pre-sales; experience in both is ideal.
• Willingness to engage with Business and IT Decision Makers.
• Ability to communicate business and technical value to all levels of management.

Aufgaben

• Act as the trusted partner for your portfolio of assigned clients on the use-case and product functionality.
• Deliver and communicate ROI for our clients throughout the customer lifecycle.
• Monitor account activity to identify usage trends, assess risks and needs for additional products and support.
• Provide insights to customers to ensure they get the most out of the platform.
• Help foster adoption by raising client awareness and leveraging new product features and functionality.
• Maintain a consistent record of client engagement, issues, and resolutions through internal and external communication.

Kenntnisse

Consultative selling

Customer success

Pre-sales

Stakeholder engagement

Communication

Project management

Cross-functional collaboration

Presentation skills

Tools

Gainsight

Salesforce

Jobbeschreibung

Trane Technologies is seeking a customer success leader to partner with our enterprise clients, delivering ROI across the full lifecycle and driving adoption of our climate solutions.

This remote role requires the ability to communicate business value to executives, manage cross-functional initiatives, and maintain strong client relationships while navigating complex IT and business needs. Travel 20-30% may be required.