SaaS Digital Fulfillment Leader

CFO Trane U.S. Inc.-CFO; Davidson (NC); Presencial; USD 76 000 - 156 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

PTO & holidays

401K match

Tuition assistance

Resumo da oferta

Trane Technologies is seeking a Digital Fulfillment Leader to drive the technical fulfillment excellence of its digital SaaS solutions. This senior, remote-based role blends strategic leadership with hands-on execution.

You will lead through influence, collaborating with regional teams to ensure customer success and fast resolution of complex technical challenges. Responsibilities include defining standard work, measuring delivery, and overseeing real-time analytics and M&V services, with a

Qualificações

• Bachelor’s degree in Engineering, Business, Technology, or related field (or equivalent experience).
• 10+ years of experience in technical fulfillment, project management, or operations leadership.
• Proficiency with Operational Excellence (Opex) methodologies (e.g., A3s, 9-Step Problem Solving, VSAs, RIEs, Lean).
• Strong technical expertise in building automation systems, particularly Trane controls.
• Experience with cloud-based platforms and SaaS solutions.
• Proven ability to lead through influence and drive results in a matrixed organization.
• Ability to travel up to 50%.

Responsabilidades

• Lead and coordinate the technical fulfillment strategy for Trane's digital SaaS solutions, ensuring a primary focus on customer success and timely execution.
• Develop, implement, and enforce standard work for onboarding, configuration, and ongoing oversight of all digital SaaS solutions to ensure quality and consistency.
• Establish and manage metrics to track fulfillment timelines against customer expectations, driving accountability and ensuring on-time delivery.
• Oversee and accelerate the execution of key customer deliverables, including Real-Time Analytics (RTA) and Measurement & Verification (M&V) services.
• Act as the primary escalation point for complex technical fulfillment issues, leading cross-functional resolution with product, technical, and regional teams.
• Champion the adoption of advanced algorithm applications and analytics beyond standard implementations to maximize customer value and system performance.
• Engage with regional fulfillment leaders to enable, coach, and support them in delivering a consistent, high-quality customer experience.

Conhecimentos

Opex methodologies

Building automation

Cloud-based platforms

Influence leadership

Travel up to 50%

Formação académica

Bachelor's degree in Engineering, Business, Technology

Ferramentas

Trane Cloud

M&V tools

Descrição da oferta de emprego

Trane Technologies is seeking a Digital Fulfillment Leader to drive the technical fulfillment excellence of its digital SaaS solutions. This senior, remote-based role blends strategic leadership with hands-on execution.

You will lead through influence, collaborating with regional teams to ensure customer success and fast resolution of complex technical challenges. Responsibilities include defining standard work, measuring delivery, and overseeing real-time analytics and M&V services, with a