Senior Remote Customer Support Specialist

Belcan; Oak Creek (WI); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Belcan is seeking a customer service specialist for a 12+ month assignment. The role is remote with occasional on-site meetings at the work building, and it runs on a 7:00 AM to 3:30 PM shift. Ideal candidates have 5-7 years of customer service experience and are comfortable navigating data-entry systems.

The position emphasizes handling inquiries via telephone and email, with limited selling or promotion. College degree is not required, and Belcan is an equal opportunity employer.

Qualifications

• 5-7 years of relevant experience in customer service.
• May respond to email inquiries.
• Customer service is the primary function; may perform minimal selling or promotion.
• Requires ability to navigate a computerized data entry system or other relevant applications.
• Handles inquiries via telephone and records problem areas; calls are basic and routine.
• Uses a computerized system for tracking, information gathering, and/or troubleshooting.
• College degree is not a prerequisite.

Responsibilities

• Respond to customer inquiries by referring to published materials or more senior staff.
• Provide customer service support via telephone and email.
• Navigate data entry and tracking systems to document interactions.
• Escalate issues as needed to resolve customer problems.

Skills

Customer service

Data entry

Telephone support

Email support

Problem solving

Job description

Belcan is seeking a customer service specialist for a 12+ month assignment. The role is remote with occasional on-site meetings at the work building, and it runs on a 7:00 AM to 3:30 PM shift. Ideal candidates have 5-7 years of customer service experience and are comfortable navigating data-entry systems.

The position emphasizes handling inquiries via telephone and email, with limited selling or promotion. College degree is not required, and Belcan is an equal opportunity employer.