Remote Customer Support Specialist

Teleperformance USA; Nevada (IA); Remote; USD 19,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Job summary

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary point of contact for clients, managing inbound and outbound communications and resolving inquiries to ensure a positive customer experience. This role operates in a high-velocity environment with a focus on service delivery.

The position requires at least 6 months of customer service experience, strong communication skills, and the ability to type 25 words per minute.

Qualifications

• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service experience

Typing 25 wpm

Windows-based systems

Communication skills

Problem solving

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary point of contact for clients, managing inbound and outbound communications and resolving inquiries to ensure a positive customer experience. This role operates in a high-velocity environment with a focus on service delivery.

The position requires at least 6 months of customer service experience, strong communication skills, and the ability to type 25 words per minute.