Remote Customer Service Specialist

North End Teleservices; United States; A distancia; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

North End Teleservices is seeking a remote US Customer Service Representative to handle calls, chat, and outbound inquiries. You will guide customers through applications, provide high-quality information, and document interactions with care and accuracy.

Ideal candidates have 6 months of relevant experience, strong English communication, and at least 20 WPM typing. You will work within established policies, maintain logs, and strive for outstanding customer service while upholding privacy and

Formación

• High School diploma or equivalent is required.
• Minimum 6 months customer service/administrative/telemarketing experience.
• Must be able to speak and read English clearly, professionally, and fluently.
• Typing speed of at least 20 WPM.
• Experience with a PC and Windows operating system is required.
• Ability to meet KPIs/metrics and work within established processes.
• Strong interpersonal and communication skills are essential.

Responsabilidades

• Answer incoming calls, use chat, and perform outbound calls to assist customers with questions and applications.
• Guide callers through completing and submitting applications electronically to plan providers.
• Document calls, maintain logs, and follow scripts verbatim when providing information.
• Adhere to policies and privacy rules and resolve issues with accuracy and efficiency.

Conocimientos

Active listening

Customer service

English fluency

Typing 20 WPM

Multitasking

Educación

High School diploma or equivalent

Herramientas

Excel

Word

Windows OS

Descripción del empleo

North End Teleservices is seeking a remote US Customer Service Representative to handle calls, chat, and outbound inquiries. You will guide customers through applications, provide high-quality information, and document interactions with care and accuracy.

Ideal candidates have 6 months of relevant experience, strong English communication, and at least 20 WPM typing. You will work within established policies, maintain logs, and strive for outstanding customer service while upholding privacy and