Remote Customer Support Specialist

Teleperformance USA; Utah; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Mental health support and EAP

401(k) and life insurance

Job summary

Teleperformance USA is seeking a Customer Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with professionalism in a fast-paced environment.

The role emphasizes excellent service delivery, confidentiality, and effective problem solving while supporting a wide range of tools and processes. A flexible, customer-focused approach is essential, with various shifts and remote work options available.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle inbound and outbound customer inquiries with professionalism.
• Provide excellent customer service through active listening.
• Protect confidential customer information and be discreet.
• Aim to resolve issues on the first call when possible.
• Communicate clearly with customers and de-escalate situations.
• Escalate when necessary and document interactions for auditability.
• Track call-related information for reporting purposes.
• Provide feedback on call issues and opportunities for improvement.
• Upsell when appropriate to meet business needs.

Skills

Customer service

Typing 25 wpm

Windows OS

Communication

Problem solving

Teamwork

Multitasking

Education

High School diploma or equivalent

College degree preferred

Job description

Teleperformance USA is seeking a Customer Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with professionalism in a fast-paced environment.

The role emphasizes excellent service delivery, confidentiality, and effective problem solving while supporting a wide range of tools and processes. A flexible, customer-focused approach is essential, with various shifts and remote work options available.