Senior Customer Service Rep - Remote & In-Office

Belcan; Oak Creek (WI); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Belcan is seeking a customer service professional in Oak Creek, WI. The role focuses on handling customer inquiries, data entry, and light product or service promotion, with occasional in-person team meetings. Flexible hours and a remote-friendly setup support collaboration and performance.

The position requires 5-7 years of experience, strong communication skills, and the ability to navigate data entry systems. A college degree is not required, and start date is immediate.

Qualifications

• 5-7 years of experience in customer service.
• May respond to email inquiries.
• Customer service is the primary function, with possible light selling or promotion.
• Navigation of computerized data entry systems or related apps.
• Handles customer inquiries by phone and documents recurring issues.
• Calls are basic and routine.
• Uses computerized systems for tracking and information gathering.

Responsibilities

• Respond to customer inquiries via telephone and email as needed.
• Maintain records of customer interactions and issues.
• Navigate data entry systems to enter and retrieve information.
• Provide basic problem resolution or route to senior staff as appropriate.

Skills

Customer service

Data entry

Telephone handling

Problem solving

Tools

CRM system

Job description

Belcan is seeking a customer service professional in Oak Creek, WI. The role focuses on handling customer inquiries, data entry, and light product or service promotion, with occasional in-person team meetings. Flexible hours and a remote-friendly setup support collaboration and performance.

The position requires 5-7 years of experience, strong communication skills, and the ability to navigate data entry systems. A college degree is not required, and start date is immediate.