Customer Support Specialist

Belcan; Oak Creek (WI); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Belcan is seeking a customer service specialist for a 12+ month assignment. The role is remote with occasional on-site meetings at the work building, and it runs on a 7:00 AM to 3:30 PM shift. Ideal candidates have 5-7 years of customer service experience and are comfortable navigating data-entry systems.

The position emphasizes handling inquiries via telephone and email, with limited selling or promotion. College degree is not required, and Belcan is an equal opportunity employer.

Qualifications

• 5-7 years of relevant experience in customer service.
• May respond to email inquiries.
• Customer service is the primary function; may perform minimal selling or promotion.
• Requires ability to navigate a computerized data entry system or other relevant applications.
• Handles inquiries via telephone and records problem areas; calls are basic and routine.
• Uses a computerized system for tracking, information gathering, and/or troubleshooting.
• College degree is not a prerequisite.

Responsibilities

• Respond to customer inquiries by referring to published materials or more senior staff.
• Provide customer service support via telephone and email.
• Navigate data entry and tracking systems to document interactions.
• Escalate issues as needed to resolve customer problems.

Skills

Customer service

Data entry

Telephone support

Email support

Problem solving

Job description

Duration : 12+ Months (Remote & Need to go in sometimes for team meetings (work building)

Shift : (07:00 AM 03:30 PM)

Job Description:

5-7 years.

May respond to e-mail inquiries.

Customer service is the primary function, but may include minimal selling or promotion of products or services. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Requires ability to navigate a computerized data entry system or other relevant applications.

Handles customer service inquiries and problems via the telephone and records consistent problem areas. Calls are basic and routine.

Uses computerized system for tracking, information gathering, and/or troubleshooting.

Requires limited knowledge of the organization, products, and/or services.

College degree is not a prerequisite.

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.