Senior Relationship Banker – Retail Banking Sales & Service

First National Bank; Durham (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

First National Bank in Durham, NC seeks a Senior Relationship Banker to execute consumer banking asks, manage branch leads, and convert transactions into qualified sales or referrals. You will work within Retail, adhere to policies, and may operate at various market locations.

The role emphasizes customer service, cross-selling, and data accuracy while partnering with teammates to meet weekly sales goals and promote digital banking tools.

Qualifications

• High School or GED required.
• Experience in a related role preferred.
• Knowledge of banking policies, products and services.

Responsibilities

• Promotes the sales process and leverages leads to cross-sell bank products.
• Identify customer needs and provide appropriate recommendations.
• Input and maintain referrals and customer data in branch systems.
• Handle traditional teller tasks and operational duties as assigned.
• Support risk management and comply with policies and procedures.

Skills

Excellent customer service

Excellent communication

Organizational skills

Analytical skills

Interpersonal skills

PC proficiency

MS Word

MS Excel

MS PowerPoint

Sales and customer service

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

First National Bank in Durham, NC seeks a Senior Relationship Banker to execute consumer banking asks, manage branch leads, and convert transactions into qualified sales or referrals. You will work within Retail, adhere to policies, and may operate at various market locations.

The role emphasizes customer service, cross-selling, and data accuracy while partnering with teammates to meet weekly sales goals and promote digital banking tools.